Attorneys Greg Dell and Stephen Jessup discuss Unum Disability Insurance, focusing on the company’s practices, claim denials, and the challenges policyholders face. Unum is the world’s largest group disability insurer and has a long history of regulatory issues and class-action lawsuits, but it has developed internal procedures that it consistently follows. Despite this, Unum handles an enormous volume of claims, which often leads to a lack of personal attention and a rigid approach to denials. Once a claim is denied, it is often difficult to overturn because of the company’s group review process, which can create a kind of “groupthink” where initial decisions are strongly reinforced. The discussion emphasizes that policyholders face a company focused on minimizing payouts, operating almost like an impersonal assembly line where claims are treated as numbers rather than individuals.